Refund policy

Thank you for choosing Gozo Golf. We want you to feel confident in your purchase and supported after delivery. Please review this policy before requesting a return, refund, exchange, or order cancellation. Warranty claims are governed by Gozo Golf’s separate Limited Warranty Policy.

This policy applies to purchases made directly from Gozo Golf through the official Gozo Golf website or another sales channel where Gozo Golf is the seller of record. If you purchase through Amazon, a dealer, marketplace, event operator, retail partner, or another third-party seller, that seller’s return and refund policy may apply first. Gozo Golf’s Limited Warranty Policy may still apply to eligible products purchased through an authorized sales channel with valid proof of purchase.

1. Return Policy for Canada and the United States

Customers in Canada and the United States may request a return within 30 calendar days from the date of delivery. The delivery date will generally be determined using carrier tracking, customer pickup records, or other reasonable proof of delivery.

To qualify for a standard full-refund return, the product must be clean, complete, undamaged, and not used outdoors or on any surface that may cause wear, dirt, scratches, or damage. The product must include all original parts, accessories, manuals, packaging materials, and original packaging where applicable. Proof of purchase is required.

Products used outdoors, on a golf course, driveway, grass, dirt, gravel, pavement, or similar surface are not eligible for a standard full refund. Gozo Golf may, at its discretion, accept a used return within 30 days if the product is complete and functional, subject to inspection, customer-paid return shipping, and a restocking/refurbishment deduction of up to 30% of the purchase price.

Any deduction will be based on the product’s inspected condition and the reasonable costs or loss in value associated with cleaning, repair, missing items, repackaging, refurbishment, or reduced resale value. Upon request, Gozo Golf will provide a reasonable explanation of material deductions applied to the refund.

Customers may carefully assemble and inspect the product indoors in the same way they would inspect it in a retail store. Products returned with signs of outdoor use, dirt, scratches, damage, missing parts, missing accessories, or missing packaging may be refused or may be accepted with deductions based on inspection, including cleaning, repair, repackaging, missing-item replacement, or a restocking/refurbishment deduction of up to 30% of the purchase price.

2. Product-Specific Return Conditions

Refurbished, demo, clearance, open-box, customized, personalized, final-sale, gift-card, and other specially identified products may have different return eligibility. Any material restriction will be clearly disclosed on the product page or at checkout before purchase. Mandatory consumer rights remain unaffected.

3. European Union and European Customers

For customers in the European Union or other jurisdictions where statutory withdrawal rights apply, you may have the right to cancel your online purchase within 14 days after receiving the product, without giving a reason.

To exercise the right of withdrawal, you must send us a clear statement before the withdrawal period expires. You may contact service@gozogolf.com.

After notifying us of withdrawal, you must return the product without undue delay and no later than 14 days after sending the withdrawal notice, unless applicable law provides otherwise.

Where required by law, Gozo Golf will refund the purchase price and the cost of the least expensive standard delivery method offered. Additional costs resulting from expedited or premium delivery choices may not be refundable.

Gozo Golf may withhold the refund until the returned goods are received or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.

This statutory withdrawal right is separate from Gozo Golf’s optional 30-day return policy. After any statutory withdrawal period has expired, Gozo Golf’s optional return policy may still apply if the product meets Gozo Golf’s return-condition requirements.

Where permitted by law, customers are responsible for return shipping costs for non-defective returns. For safety and tracking reasons, Gozo Golf may require use of a specific carrier, service method, or return label for products containing lithium batteries.

Returned products must be handled only as necessary to inspect their nature, characteristics, and function. Outdoor use, golf-course use, driveway use, or use on grass, dirt, gravel, pavement, or similar surfaces may be considered use beyond reasonable inspection if it causes wear, dirt, scratches, damage, or reduced resale value. Where permitted by law, Gozo Golf may deduct an appropriate amount from the refund if the product is returned dirty, scratched, damaged, incomplete, missing packaging, or used beyond reasonable inspection.

4. Return Shipping

For non-defective returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.

We recommend using a trackable and insured shipping service. Returned products must be packed securely and shipped in accordance with carrier and lithium-battery shipping requirements. Gozo Golf is not responsible for returned items that are lost, damaged, improperly packaged, or delayed during return transit. The customer remains responsible for the product until it is received and signed for by Gozo Golf or our authorized return location.

Please do not send a product back without first contacting Gozo Golf and receiving written return instructions and, where applicable, a return authorization. Unauthorized returns may be refused or delayed.

If a customer refuses delivery, fails to accept delivery, provides an incorrect address, or the package is returned to Gozo Golf for reasons not caused by Gozo Golf, Gozo Golf may deduct outbound shipping, return shipping, carrier fees, duties, taxes, brokerage, and handling fees from any refund, unless prohibited by law.

5. Damaged, Defective, or Incorrect Items on Arrival

If your product arrives visibly damaged, defective, or incorrect, please contact Gozo Golf within 48 hours of delivery where possible. Claims reported later may require additional review and may be harder to verify.

To help us resolve the issue quickly, please provide:

Order number
Proof of purchase
Photos or videos showing the issue
Photos of the outer shipping box
Photos of the inner packaging
Photos of the shipping label
Your daytime contact information

Please keep all original packaging until the claim is resolved. We may need the packaging for carrier inspection.

If the issue is confirmed to be caused by shipping damage, product defect, or Gozo Golf error, Gozo Golf will provide an appropriate solution, which may include replacement parts, repair, exchange, refund, or another remedy required by applicable law. For confirmed Gozo Golf error or confirmed defective/incorrect items, Gozo Golf will cover standard correction shipping unless otherwise required by law.

6. Exchanges

Gozo Golf may offer an exchange if the product is defective, damaged on arrival, or does not match the product ordered.

Exchanges are subject to inspection, confirmation of the issue, and product availability. If a replacement is not available, Gozo Golf may offer repair, replacement parts, store credit, refund, or another remedy required by applicable law.

Non-defective exchanges may be approved within the return window if the original product is returned in approved condition. The customer is responsible for return shipping and any price difference unless the exchange is due to Gozo Golf error or required by law.

7. Refunds

After we receive the returned product, we will inspect it to confirm its condition, completeness, and eligibility under this policy.

Approved refunds will be processed within 5 business days after inspection. Refunds will be issued to the original payment method unless otherwise agreed or required by law.

Unless required by law or caused by Gozo Golf error:

Original shipping charges may be non-refundable.
Duties, import taxes, tariffs, customs brokerage fees, and other international charges are non-refundable.
Return shipping costs are the customer’s responsibility for non-defective returns.
Deductions may apply for outdoor use, dirt, scratches, damage, missing packaging, missing parts, missing accessories, cleaning, repair, repackaging, missing-item replacement, or restocking/refurbishment.
For used/outdoor returns accepted by Gozo Golf, the restocking/refurbishment deduction may be up to 30% of the purchase price.

Processing times may vary depending on your bank, credit card provider, or payment platform.

8. Order Cancellation

You may request to cancel your order before it has shipped by contacting Gozo Golf as soon as possible.

If the order has already shipped, it cannot be cancelled as an unshipped order. You may still request a return after delivery, subject to this policy. Refusing delivery or failing to accept delivery may result in shipping, carrier, duties, brokerage, and handling deductions from any refund.

If Gozo Golf is unable to ship your order within the stated processing timeframe, or within any other timeframe required by applicable law, we will notify you and provide available options, which may include continuing to wait or cancelling the order for a refund.

9. Limited Warranty

Eligible Gozo Golf products may be covered by Gozo Golf’s current Limited Warranty Policy. The Limited Warranty Policy governs the warranty period, covered products and components, battery coverage, exclusions, troubleshooting, remedies, transferability, shipping arrangements, and statutory consumer rights.

A valid proof of purchase is required. Nothing in this Return & Refund Policy limits any mandatory rights or remedies available under applicable law.

10. Return Addresses

Gozo Golf may provide different return addresses depending on your location, order type, product condition, and service needs. Returns may be directed to our Canada office, US office, Germany branch office, or another authorized service location.

Please contact us before returning any product. Do not send a product back without receiving written return instructions and, where applicable, a return authorization from Gozo Golf. Unauthorized returns may be refused or delayed.

Gozo Golf Inc. (Canada)
1329 Matheson Boulevard East, Mississauga, Ontario L4W 1R1, Canada
Phone: +1 437-326-4696

Gozo Golf Branch Office (United States)
254 Melrose Landing Blvd, Hawthorne, FL 32640, USA
Phone: +1 586-484-0304

Gozo Golf Branch Office (Germany)
Venerter Str. 10, 52074 Aachen, Germany
Tel: +49 214 8949566
Phone: +49 151 52501008